Why Mood Dooms Reputation

What does a bad mood doom? (Mood spelled backwards spells doom.) What are the hidden costs of a bad mood? 10% of workers in our workforce have “A Bad Mood Day…” and get this slick and tricky thinking…they have a bad mood almost every day. In fact, a bad mood negative attitude escalates problems while reducing profits in dozens of drastic ways.

COMMUNICATION STINKS AND SINKS DREAMS—WHILE YOU’RE WALKING ON EGGSHELLS

Bad moods are contagious and costly. According to TALK2ME© training groups who are lighting the way ahead, bad moods depress productivity, alienate customers, and compromise safety, and, as a result…

•    Profits go down
•    Trust and respect are lost
•    Communication stinks and sinks dreams
•    Morale gets busted and teamwork plummets
•    Your company winds up in a ditch needing a tow truck
•    Attitudes crash to the ground
•    Enthusiasm is lost
•    Professional image is smudged with the red paint of anger
•    Others’ moods come crashing down to the ground
•    Opportunities fly right out the window
•    Customers won’t come back
•    Safety is compromised
•    Productivity is depressed
•    Customer satisfaction scores flunk you
•    Reputation is compromised
•    Personal values are sold for quick gold
•    Decision-making is shredded
•    You are driving under the influence of a negative attitude
•    You are “Off your toes” or “Your game falls off”
•    Relationships end
•    Focus on the target is missing
•    Quality is pricked
•    Opportunity avoids you
•    Others are alienated

We make others pay for a debt that they don’t owe…and then we pay the price—sometimes the ultimate price.

WE’RE ALL IN A PEOPLE BUSINESS

We’re all in a people business. It’s all about people, and people thrive on first-class communication.

First-class communicators work on being in the best possible mood, no matter that the events of the day cannot be controlled. Furthermore, these communicators don’t internalize but verbalize their positive attitude by being level-headed, able to laugh off stress, keep from getting all jacked up, easier to talk to, easier to approach, sure to utilize their keen ability to listen, patient, able to take a deep breath and step back, able to think before speaking and not interrupting a talk partner.

IF THE BOSS DOESN’T CONFRONT A BAD MOOD, THEN WHO SHOULD?

If the boss doesn’t confront a worker who has a bad attitude, day in and day out, then who should? Worse yet, if the boss has a “bad mood day” every day, then what message does that send to your internal and external customers? Essentially, it says: “I’m not interested in profiting in my partnership with you. Go away, and stay away, while I complain about my bad luck!”

ABOUT “TALK DOC” DENNIS O’GRADY, Psy.D.

Dr. Dennis O’Grady is a Communication Expert and Developer of the TALK2ME Communication Roadmap. You, too, can profit from better communication!  Talk with Dennis at 937-428-0724.

May Blessings of Better Communication Abound

Let’s all acquire what we admire, by adopting the inner strengths of our opposite communicator type. If you’re an Instigator-type communicator, you will benefit from sensitivity training. If you’re an Empathizer-type communicator, you will benefit from insensitivity training.

INSTIGATOR COMMUNICATORS ARE LESS SENSITIVE

Here are some presents I wish for Instigator communicators, who are not afraid to take charge and lead us all out of emotional swamps…

  • Enjoy being a willing passenger instead of a hard driver
  • Make decisions with your heart
  • Listen for what you don’t expect to hear
  • Look…and look again…before you leap
  • Take a cautious step back to look ahead at predicted obstacles
  • Be cool: Maintain a courteous and professional attitude in every situation
  • Anticipate and respond to changes in others moods
  • Know you have the negative, AND the positive, relationship climate control at your fingertips
  • Leave your bad mood at the door when you come home
  • Become an expert listener and LISTEN UP
  • Demonstrate flexibility, sensitivity, compassion, and interest by not always knowing
  • Be a better follower to enhance your leadership skills
  • Waste a little time in idle chit-chat with people who help you attain your goals
  • Dwell on the present of the present
  • Make an unexpected phone call to someone you know who admires you
  • Concede that emotions are strengths

EMPATHIZER COMMUNICATORS ARE MORE SENSITIVE

Here are some presents I wish for Empathizer communicators, whose ideas light the way ahead during the darkest of times…

  • Be less sensitive and not so afraid of hurting others’ feelings
  • Flush mental crap
  • Refuse to take on the bad mood of a bad news bear
  • When you are uncertain, project strength and confidence
  • Push back when you’re feeling pushed around
  • Speak up, take the bull by the horns, talk no bull, speak louder to be heard
  • Use assertive action solutions to problems when you feel bad
  • Kick the self-doubt habit
  • Know your “daring to care” attitude is admired by all, if shared only by a few
  • A faithful and loyal friend who reflects the faithfulness and loyalty seen in you
  • Care less about what others think, believe, or resolve
  • Accept that you have Million Dollar Ideas that will help us all, so SPEAK OUT
  • Be not afraid of conflict!
  • Be a risk taker; jump right in instead of testing the waters
  • Be willing to put the pressure on someone other than yourself
  • R-E-S-P-E-C-T yourself!
  • Speak assertively of the creative solutions you see to pesky problems
  • I respect and admire you, my dear I- and E-types!

A TWO-WAY COMMUNICATOR HIGHWAY

May Blessings of Better Communication Abound!

ABOUT “TALK DOC” DENNIS O’GRADY, Psy.D.

Dr. Dennis O’Grady is a Communication Expert and Developer of the TALK2ME Communication Roadmap. You, too, can profit from better communication!  Talk with Dennis at 937-428-0724.

Fear Not Conflict

Sensitive souls fear conflict. And why not? Empathizers have had their full of unhelpful conflict. In contrast, thicker-skinned Instigators embrace conflict as a necessary part of the forces that forge progress. But a mixed group of trainees in the TALK2ME system have a higher view of accessing hidden inner strengths for the benefit of all. Are you too sensitive for your own good?

TOO GOOD FOR YOUR OWN GOOD?

Empathizers are perceived as saints. One quip regarding this quirk: “If you stand next to the super-sweet Empathizer communicator you will get cavities.” How nice can you be? Instigators suggest putting a little salt next to that sweet.

The Communication Table team wisdom about how sensitive souls can go from ordinary to extra-ordinary…

  • Divine self-confidence
  • Be not afraid of conflict
  • Be a risk taker
  • Jump right into problems
  • Be a hard driver
  • Don’t be afraid to hurt someone’s feelings for the greater cause
  • Put the pressure on someone who is slacking
  • Speak up: “Closed mouth’s don’t get fed”
  • Do not avoid conflict when it may be necessary
  • Fierce debating is viewed as a strength
  • Don’t give in to get along
  • Refuse to allow emotion to affect mood
  • Know Instigators view showing emotion as a personal weakness and leadership flaw

ACTIVATE YOUR INNER STRENGTHS

What better list for Empathizers divined by Instigators in close talks with Empathizers? Although you were born an Empathizer, you can walk/talk/act and sound off like an Instigator. And why not? You will have more opportunities presented to you that way that you can grab hold of and run with.

ABOUT “TALK DOC” DENNIS O’GRADY

Dr. Dennis O’Grady is a Communication Expert and Developer of the TALK2ME Communication Roadmap. You, too, can profit from better communication!  Talk with Dennis at 937-428-0724.