What does a bad mood doom? (Mood spelled backwards spells doom.) What are the hidden costs of a bad mood? 10% of workers in our workforce have “A Bad Mood Day…” and get this slick and tricky thinking…they have a bad mood almost every day. In fact, a bad mood negative attitude escalates problems while reducing profits in dozens of drastic ways.
COMMUNICATION STINKS AND SINKS DREAMS—WHILE YOU’RE WALKING ON EGGSHELLS
Bad moods are contagious and costly. According to TALK2ME© training groups who are lighting the way ahead, bad moods depress productivity, alienate customers, and compromise safety, and, as a result…
• Profits go down
• Trust and respect are lost
• Communication stinks and sinks dreams
• Morale gets busted and teamwork plummets
• Your company winds up in a ditch needing a tow truck
• Attitudes crash to the ground
• Enthusiasm is lost
• Professional image is smudged with the red paint of anger
• Others’ moods come crashing down to the ground
• Opportunities fly right out the window
• Customers won’t come back
• Safety is compromised
• Productivity is depressed
• Customer satisfaction scores flunk you
• Reputation is compromised
• Personal values are sold for quick gold
• Decision-making is shredded
• You are driving under the influence of a negative attitude
• You are “Off your toes” or “Your game falls off”
• Relationships end
• Focus on the target is missing
• Quality is pricked
• Opportunity avoids you
• Others are alienated
We make others pay for a debt that they don’t owe…and then we pay the price—sometimes the ultimate price.
WE’RE ALL IN A PEOPLE BUSINESS
We’re all in a people business. It’s all about people, and people thrive on first-class communication.
First-class communicators work on being in the best possible mood, no matter that the events of the day cannot be controlled. Furthermore, these communicators don’t internalize but verbalize their positive attitude by being level-headed, able to laugh off stress, keep from getting all jacked up, easier to talk to, easier to approach, sure to utilize their keen ability to listen, patient, able to take a deep breath and step back, able to think before speaking and not interrupting a talk partner.
IF THE BOSS DOESN’T CONFRONT A BAD MOOD, THEN WHO SHOULD?
If the boss doesn’t confront a worker who has a bad attitude, day in and day out, then who should? Worse yet, if the boss has a “bad mood day” every day, then what message does that send to your internal and external customers? Essentially, it says: “I’m not interested in profiting in my partnership with you. Go away, and stay away, while I complain about my bad luck!”
ABOUT “TALK DOC” DENNIS O’GRADY, Psy.D.
Dr. Dennis O’Grady is a Communication Expert and Developer of the TALK2ME Communication Roadmap. You, too, can profit from better communication! Talk with Dennis at 937-428-0724.