Why Mood Dooms Reputation

What does a bad mood doom? (Mood spelled backwards spells doom.) What are the hidden costs of a bad mood? 10% of workers in our workforce have “A Bad Mood Day…” and get this slick and tricky thinking…they have a bad mood almost every day. In fact, a bad mood negative attitude escalates problems while reducing profits in dozens of drastic ways.

COMMUNICATION STINKS AND SINKS DREAMS—WHILE YOU’RE WALKING ON EGGSHELLS

Bad moods are contagious and costly. According to TALK2ME© training groups who are lighting the way ahead, bad moods depress productivity, alienate customers, and compromise safety, and, as a result…

•    Profits go down
•    Trust and respect are lost
•    Communication stinks and sinks dreams
•    Morale gets busted and teamwork plummets
•    Your company winds up in a ditch needing a tow truck
•    Attitudes crash to the ground
•    Enthusiasm is lost
•    Professional image is smudged with the red paint of anger
•    Others’ moods come crashing down to the ground
•    Opportunities fly right out the window
•    Customers won’t come back
•    Safety is compromised
•    Productivity is depressed
•    Customer satisfaction scores flunk you
•    Reputation is compromised
•    Personal values are sold for quick gold
•    Decision-making is shredded
•    You are driving under the influence of a negative attitude
•    You are “Off your toes” or “Your game falls off”
•    Relationships end
•    Focus on the target is missing
•    Quality is pricked
•    Opportunity avoids you
•    Others are alienated

We make others pay for a debt that they don’t owe…and then we pay the price—sometimes the ultimate price.

WE’RE ALL IN A PEOPLE BUSINESS

We’re all in a people business. It’s all about people, and people thrive on first-class communication.

First-class communicators work on being in the best possible mood, no matter that the events of the day cannot be controlled. Furthermore, these communicators don’t internalize but verbalize their positive attitude by being level-headed, able to laugh off stress, keep from getting all jacked up, easier to talk to, easier to approach, sure to utilize their keen ability to listen, patient, able to take a deep breath and step back, able to think before speaking and not interrupting a talk partner.

IF THE BOSS DOESN’T CONFRONT A BAD MOOD, THEN WHO SHOULD?

If the boss doesn’t confront a worker who has a bad attitude, day in and day out, then who should? Worse yet, if the boss has a “bad mood day” every day, then what message does that send to your internal and external customers? Essentially, it says: “I’m not interested in profiting in my partnership with you. Go away, and stay away, while I complain about my bad luck!”

ABOUT “TALK DOC” DENNIS O’GRADY, Psy.D.

Dr. Dennis O’Grady is a Communication Expert and Developer of the TALK2ME Communication Roadmap. You, too, can profit from better communication!  Talk with Dennis at 937-428-0724.

May Blessings of Better Communication Abound

Let’s all acquire what we admire, by adopting the inner strengths of our opposite communicator type. If you’re an Instigator-type communicator, you will benefit from sensitivity training. If you’re an Empathizer-type communicator, you will benefit from insensitivity training.

INSTIGATOR COMMUNICATORS ARE LESS SENSITIVE

Here are some presents I wish for Instigator communicators, who are not afraid to take charge and lead us all out of emotional swamps…

  • Enjoy being a willing passenger instead of a hard driver
  • Make decisions with your heart
  • Listen for what you don’t expect to hear
  • Look…and look again…before you leap
  • Take a cautious step back to look ahead at predicted obstacles
  • Be cool: Maintain a courteous and professional attitude in every situation
  • Anticipate and respond to changes in others moods
  • Know you have the negative, AND the positive, relationship climate control at your fingertips
  • Leave your bad mood at the door when you come home
  • Become an expert listener and LISTEN UP
  • Demonstrate flexibility, sensitivity, compassion, and interest by not always knowing
  • Be a better follower to enhance your leadership skills
  • Waste a little time in idle chit-chat with people who help you attain your goals
  • Dwell on the present of the present
  • Make an unexpected phone call to someone you know who admires you
  • Concede that emotions are strengths

EMPATHIZER COMMUNICATORS ARE MORE SENSITIVE

Here are some presents I wish for Empathizer communicators, whose ideas light the way ahead during the darkest of times…

  • Be less sensitive and not so afraid of hurting others’ feelings
  • Flush mental crap
  • Refuse to take on the bad mood of a bad news bear
  • When you are uncertain, project strength and confidence
  • Push back when you’re feeling pushed around
  • Speak up, take the bull by the horns, talk no bull, speak louder to be heard
  • Use assertive action solutions to problems when you feel bad
  • Kick the self-doubt habit
  • Know your “daring to care” attitude is admired by all, if shared only by a few
  • A faithful and loyal friend who reflects the faithfulness and loyalty seen in you
  • Care less about what others think, believe, or resolve
  • Accept that you have Million Dollar Ideas that will help us all, so SPEAK OUT
  • Be not afraid of conflict!
  • Be a risk taker; jump right in instead of testing the waters
  • Be willing to put the pressure on someone other than yourself
  • R-E-S-P-E-C-T yourself!
  • Speak assertively of the creative solutions you see to pesky problems
  • I respect and admire you, my dear I- and E-types!

A TWO-WAY COMMUNICATOR HIGHWAY

May Blessings of Better Communication Abound!

ABOUT “TALK DOC” DENNIS O’GRADY, Psy.D.

Dr. Dennis O’Grady is a Communication Expert and Developer of the TALK2ME Communication Roadmap. You, too, can profit from better communication!  Talk with Dennis at 937-428-0724.

Fear Not Conflict

Sensitive souls fear conflict. And why not? Empathizers have had their full of unhelpful conflict. In contrast, thicker-skinned Instigators embrace conflict as a necessary part of the forces that forge progress. But a mixed group of trainees in the TALK2ME system have a higher view of accessing hidden inner strengths for the benefit of all. Are you too sensitive for your own good?

TOO GOOD FOR YOUR OWN GOOD?

Empathizers are perceived as saints. One quip regarding this quirk: “If you stand next to the super-sweet Empathizer communicator you will get cavities.” How nice can you be? Instigators suggest putting a little salt next to that sweet.

The Communication Table team wisdom about how sensitive souls can go from ordinary to extra-ordinary…

  • Divine self-confidence
  • Be not afraid of conflict
  • Be a risk taker
  • Jump right into problems
  • Be a hard driver
  • Don’t be afraid to hurt someone’s feelings for the greater cause
  • Put the pressure on someone who is slacking
  • Speak up: “Closed mouth’s don’t get fed”
  • Do not avoid conflict when it may be necessary
  • Fierce debating is viewed as a strength
  • Don’t give in to get along
  • Refuse to allow emotion to affect mood
  • Know Instigators view showing emotion as a personal weakness and leadership flaw

ACTIVATE YOUR INNER STRENGTHS

What better list for Empathizers divined by Instigators in close talks with Empathizers? Although you were born an Empathizer, you can walk/talk/act and sound off like an Instigator. And why not? You will have more opportunities presented to you that way that you can grab hold of and run with.

ABOUT “TALK DOC” DENNIS O’GRADY

Dr. Dennis O’Grady is a Communication Expert and Developer of the TALK2ME Communication Roadmap. You, too, can profit from better communication!  Talk with Dennis at 937-428-0724.

What Makes A Sick Team Sick?

Ethical Empathizer voices are drowned out when they are working with a sick team. A sick team doesn’t consistently use healthy communication tools. When people communicate better, profitability results, and we all get along far better and have a little fun at work while we’re at it.

What Makes a Sick Team Sick TALK2ME Communication Roadmap…

1. A sick team is very isolated. Each individual is an island – there is no team.

2. A sick team is very distracted. Team members are going in 25 different directions at once, doing 25 different things instead of focusing on the singular goal ahead.

3. A sick team does not encourage cross training and fertilization.

4. A sick team doesn’t expend resources on providing backup help or investing in its people.

5. A sick team frowns on social interactions.

6. A sick team plays teenager-like games of gossiping.

7. A sick team doesn’t hear the truth from upper management, who tend to bend the rules to benefit themselves.

8. A sick team doesn’t learn and grow, so its best people go elsewhere where they can be part of a real team.

Are you a communication saint? Oh, yes, ethical one, you are. However, you need a positive work environment or you will feel used, confused, and used up. Is that conducive to productivity?

THE TALK2ME© COMMUNICATION SYSTEM—DAYTON, OH. A simple and innovative roadmap for better communication that builds a positive climate of trust and respect…because better communication flows with profitability…and better communication is about walking our talk as leaders. “Talk Doc” Dennis O’Grady customizes business programs for customer-centered communication. Better communication equals proven profitability. Every employee — executive or rank and file —  uses tools and strategies from their Communication Toolbox as they meet around the Communicator Table or as they are driving down the Communicator Highway. Dr. O’Grady also provides individual and couple communication coaching at 937-428-0724. Which type of communicator are you? http://www.drogrady.com/type.php

I Didn’t Know My Family Was That Afraid Of Me

Mood spelled backwards spells doom…and for good reason. If you’re a Power Talker, your mood will infect the minds of others with severe consequences. Are you moody, as in, “Well, yeah I guess I get a little upset.” Do you blow up or have meltdowns on a weekly basis and then blame it on something or someone other than yourself? Don’t know for certain? Just ask a family member or colleague at work, if they’re not too scared to tell you the truth. And then listen up!

THE WHOLE FAMILY TEAM IS AFFECTED

You must own up to your positive power. You are a Mood-Maker Inventor. Yelling or barking out orders strips your relationship bank account of trust and goodwill. How Steve, a communication client, put it…

Until using TALK2Me, I didn’t realize your mood sticks to others. I think that’s a bad thing. If I’m in a bad mood, then that’s going to put people who reflect my moods in a bad mood, then that’s going to create a bad environment all around us.

You create the good mood vs. bad mood climate around you. Believe it! To be productive, you have to be in a good mood. For others to cooperate with you, they have to see you in a good mood. Laughter goes a long ways to reducing stress.

ARE YOU HAVING A BAD DAY?

Another client, Mitch, came to communication coaching with me to learn how to mend family bridges of communication which had been burned by his moody outbursts.

I’ve never really focused on my bad moods…how much I affect others’ emotions and moods with my mood. Until we’ve talked, Dennis, I never really thought how I’ve affected people in that way. If somebody likes me fine, if they don’t like me who cares? My kids seldom talk to me, and my wife says she has quit trying to talk, too. Until we came here, I didn’t know my family was that afraid of me and my anger outbursts. We’re definitely moving in the right direction, but I still feel too much anger inside, too much of the time.

YOU MUST OWN UP TO YOUR POSITIVE POWER

You can be a happy-go-lucky person at work and a moody mess at home. That’s called a split personality! Negative Instigator communicators who are MOODY at work or home come across like this…

•    Irritable
•    Lead by anger and fear
•    Boastful, pushy, cocky, over-confident
•    Condescending
•    “My way or the highway….”
•    Intolerant, poor listeners
•    Doesn’t take criticism well
•    Head strong, no personal connection
•    Lacks respect for others’ ideas
•    Not a team player

YOU MAKE YOUR MOOD

We have more control over our moods than we previously thought possible. You can cater to a bad mood and feed it all sorts of junk, or you can strive to soothe yourself when you’re feeling bad. Here’s what a positive mood consists of, in the Empathizer world…

•    Understanding
•    Lead by positive “we can do” attitude; inspiring
•    Compassionate and passionate
•    Good listener; affable
•    Effectively communicate your ideas back to you
•    Approach-able; caring
•    Respectful and trustworthy
•    Easy to deal with
•    Maintains self-control under pressure
•    Open to constructive criticism
•    Team player

You create the climate. Are you creating a happy environment, one filled to the brim with productivity and goal achievement, and one which is useful for all who sit around your Communicator Table? One that’s a stress-free comfort zone where you don’t mind being? I know so….

MAKE MY MOOD

Some tips to work with your mood so it doesn’t work against others and yourself:

1. Notice your mood. Keep a journal.  Watch how people are watching you, or if they walk on eggshells around you.

2. Count the costs of your bad mood so you’ll be motivated to change. Your bad mood will reduce productivity by at least 40% and it will restrict relationship development.

3. Write a Mood-Maker Visionary statement. Write down what kind of positive climate you wish to create at home or on your work team…same thing.

4. Find a personal communications coach who will talk straight to you, and make sure to relay your family members’ observations while you’re there.

5. Admit how much your mood impacts the moods of others. People around you believe that you are a Highly Influential Communicator. You feel that your fear and anger aren’t very good leadership partners.

How much do you affect others’ moods? To be productive, you must be in a good mood. A good mood is necessary for goal achievement, personal and company growth, teambuilding, and relationship development. If all that’s true, are you willing to pay the steep price of a bad mood day?

ARE YOU DRIVING WITH A MOOD BLIND SPOT?

Respectful, accurate feedback corrects the “blind spot” that occurs while driving under the influence of a bad mood. In fact, a bad mood is akin to having a huge blind spot in your rear view mirror as you drive down I-75 in rush hour traffic – you look ahead, behind you and where you plan to go, then proceed to change lanes quickly, only to discover that a metal beast is right there where you intended to go! Off you slide into an expensive ditch with other drivers and your fellow passengers probably thinking you’re a bad driver, but they’re too afraid to tell you because they’re apprehensive of road rage…or a bad mood explosion.

DISCOVER YOUR INNER STRENGTH!

THE TALK2ME© COMMUNICATION SYSTEM—DAYTON, OH. The result of effective communication? Proven Profitability! “Talk Doc” Dennis O’Grady customizes business programs for customer-centered communication. Past programs designed and developed for major corporate clients have resulted in supervisors, managers and executives elevating their communication strengths. Learning how to push leadership down the ranks through positive and effective communication awareness and education is the way that leaders lead by example. Let Dr. O’Grady empower your leaders with his innovative roadmap of communicator types (which one are you?) to build a climate of trust and respect in your organization. Give your employees every chance to succeed–their success becomes the future for your company.