Pillars Of Effective Communication

What are the pillars of effective communication? Trust and respect are harvested when use a positive talk attitude. Trainees in a recent Talk2Me© class were asked: “What one tool will you use from your toolset to set yourself up for success when you return home? What tool will you keep sharpened?!” Here are the answers of these respected and trusted leaders…

Do more passing along logical facts to develop trust.

“Just do your job!” approach when others are acting like a rogue.

It’s going to be hard but I’m going to do the “less talk is better” approach with Instigators.

Keep others better informed across all shifts and crews through use of handouts.

Take time instead of take off running and utilize the clerks more. Push down some of my responsibilities so I can breathe.

Tell Instigators what they did wrong bluntly. Explain to Empathizers about consequences. Instead of letting everybody put their two cents in.

Let others know when they do a good job vs. go with the approach that no news is good news.

Seem like I do care by showing the emotional side of it and recognize achievements.

Listening to others concerns and taking time to hear the whole story.

Take the time with the Empathizers to talk with them and reassure them.

Take time to talk with others and re-empathize that they’re not just a number in the company. Ask how their weekend was.

Stop doing what I’m focused on doing and take time to actually listen to what they’re saying.

I will listen to the concerns of others from an Empathizers standpoint. It means a lot to them to take a lot of time.

WHAT TYPE OF COMMUNICATOR ARE YOU?

To be an effective communicator in life requires honesty, and open, two-way communication that promotes personal growth and success.

WILL THE TALK TO ME© SYSTEM WORK FOR YOU?

In the words of one top executive of a major regional company which is based in Dayton, “…If we can’t communicate with each other, therein lies many of our problems. It’s all about the customer. Talk To Me© is a communication system that will give you the tools and strategies to communicate better with your peers, your subordinates, your customers, your families. You learn how to listen and how to talk more effectively. Talk To Me© is great, but you can’t really explain it….It just works! As you put the communication tools and strategies that you learn to good use, you set up the work climate for clear communication, thus setting yourself up for success.”

Thrown Under The Bus?

Do you feel as though you’ve been thrown under the bus? You can bounce back like a rubber tire by using the Talk2Me© leadership communication system. Yeah, Empathizers, or E-types, are only human, and it hurts when you or I get our toes stepped on. But, my dear Instigator, or I-Leader, why can’t you talk to me in the talk style that I prefer, so that I will go the extra mile and smile for you when the chips are down, instead of telling you to go and pound sand? So how does a positive Instigator leader turn on the light of a positive Empathizer follower, you wonder? Simple, but not easy….

HOW A POSITIVE INSTIGATOR-LEADER CAN TURN ON THE LIGHT OF A POSITIVE EMPATHIZER-FOLLOWER

The Instigator communication leader should:

1. Take time to warm up the communicator car engine

2. Not speed off, screeching your tires, if you don’t instantly get your way

3. Groom the texture and tone of the conversation…everyone sits in the front seat

4. Not approach boldly and interrupt gruffly or callously in a demanding tone of voice…don’t give directions unless asked

5. Use ask talk instead of tough talk to get things done quicker…don’t be a backseat driver

6. Make it sound like hardly anything you touch is an emergency…the journey is more important than the destination

7. Not be a dictator but engage in dialogue…enjoy talking as you ride…relax and enjoy the trip of a lifetime

8. Just take a talk minute and discover the personal life of your talk partner…nourish connecting instead of disconnecting

9. Show generous, rather than stingy, signs of regular verbal appreciation…you don’t have to like the long drive to enjoy the ride

AFFIXING BLAME DOESN’T FIX PROBLEMS…OR WHY YOU SHOULDN’T DRIVE IN FRONT OF YOUR HEADLIGHTS ON A DARK NIGHT

If you don’t know Communicator Type Talk Technology, chances are you will witness someone being thrown under the bus as a human sacrifice. Conversely, when you’re no longer ignorant of the Empathizer vs. Instigator motivational preferences, you will have everyone pulling in the same direction and not throwing anyone under the bus as a scapegoat. Why allow your E-followers to lose 50% of their production and motivational energy due to the fear factor? Life’s much more filled with learning new things and fun than that!

ARE YOU PERSON-DRIVEN OR PERFORMANCE-DRIVEN?

Why not take time to talk? Instigators loathe wasting time. I-types are performance-driven and are constantly judging the self against the list of goals and objectives accomplished in the least amount of time. Thus, to I-types at work, it’s nothing personal…it’s only performance-driven. Make it more person-driven, my beloved I-types, and you will find your scores shoot up at least a grade on satisfaction surveys at home and work. Just you try it and see for yourself!

ABOUT “TALK DOC” COMMUNICATIONS PSYCHOLOGIST DENNIS E. O’GRADY, PSY.D.

Dr. O’Grady is the “Talk Doc” and president of the Dayton Area Psychological Association, as well as the developer of the TALK TO ME© positive and effective corporate and personal communication training system. Why invest in a process that will improve your communication skills fast, in both personal and work relationships? When you use the tools and strategies detailed in Talk to Me: Communication Moves to Get Along With Anyone, you’ll find that it’s easy to keep your car in the center of Talk Highway, leaving the ditch to those communicators who shout out, “It’s my way or the highway!”

A Bad Mood Dooms…

What does a bad mood doom? (Mood spelled backwards is doom.) What are the hidden costs of a bad mood? And why should you even care about moodiness? This is why: 10% of workers in our workforce have a bad mood day, almost every day. Just as the aftereffects of a hurricane can continue to cause increasing obstacles after the winds have subsided and the waters have receded, a bad mood escalates problems while reducing profits in dozens of drastic ways which can result even after the bad mood has abated.

A BAD MOOD BRINGS CRASHING TO THE GROUND…

One Talk Group Exercise I use in Talk2Me© leadership development classes is called “I’m Having a Bad Day!” which gets at the severe loss of productivity – a reality of 40% loss of productivity – for everyone. (One bad apple or rotten orange does spoil the whole basket, as you know.)

Lucky Class #13 communicators, who are lighting the way ahead, brainstormed these costs of a bummer mood…

• Profits go down
• Trust and respect are lost
• Communication stinks and sinks the ship of your dreams
• Morale gets busted and teamwork plummets
• Your company winds up needing a tow truck to get out of a ditch
• Attitude crashes to the ground
• Enthusiasm is lost
• Professional image is smudged with the red paint of anger
• Others’ moods come crashing down to the ground
• Opportunities fly right out the window
• Customers don’t come back
• Safety is compromised
• Productivity is depressed
• Customer satisfaction scores flunk you
• Reputation is compromised
• Personal values are sold for quick gold
• Decision-making ability is shredded
• You are driving under the influence of a negative attitude
• “Off your toes” or “Your game falls off”
• Relationships end
• No focus on the target means missed goals
• Quality is pricked
• Opportunity avoids you
• Compassionate people are alienated

DO YOU HAVE THE COURAGE TO TELL ANOTHER PERSON THAT THEIR BAD MOOD IS BAD?

Mood dictates reputation. People often don’t have the courage to tell you that you’re a Bad News Bear. Who wants to have a bad mood dumped on them like a truckload of manure or rotten tomatoes? Do you like to get positive results? Then get control of your mood, man! Are you getting the results you want in your relationship life? Or is your reputation that of a Bad News Bear, wearing a prickly, cold, and wet wool coat and an anchor of guilt around your neck, who always drowns positive people around you, in an Olympic-size pool of your pity?

IF THE BOSS DOESN’T CONFRONT A BAD MOOD, THEN WHO SHOULD?

If the boss doesn’t confront a worker who has a bad attitude, day in and day out, then who should? Worse yet, if the boss has a bad mood day every day, then what message does that send to your internal and external customers? Essentially it says: “I’m not interested in profiting from my partnership with you. Go away and stay away, while I complain about my bad luck and why I know you’re all-ways the one at fault for my lack of happiness!”

ARE YOU IN THE HORSE AND BUGGY ERA OF CUSTOMER AND LEADERSHIP COMMUNICATION?

Are you in the horse and buggy era of communication, with an oil lamp on front of your buggy to light the way? Or are you in the automotive era with your high performance headlamps burning bright? The Talk2Me© system lights the way ahead, turning on the floodlights as the dark of night approaches.

Morale of this Talk Story: Good communication not only eclipses a bad mood, it also lights the way to profits, while bad communication puts a bad mood in the limelight and darkens your day with losses.

ABOUT “TALK DOC” DENNIS O’GRADY, Psy.D.

Dennis delivers TALK2ME © Effective Communication executive, management and supervisory workshops which provide a Communication Toolbox full of positive communication tools to set people up for success. TALK2ME: Communication Moves to Get Along With Anyone, received the 2008 Axiom Business Book Award Silver Medal.  New Insights Communication: (937) 428-0724.

I Don’t Have Anything Left To Give This Relationship

In the past, I’ve written about severe communication clashes resulting in unexpected relationship crashes. “It came out of the blue. I didn’t see it coming!” is the lament of bad communication habits come home to roost.

Frighteningly, many mistakes in communication are caused because we don’t have a “learner’s permit” to drive down the fast-moving and fender-crunching Talk Autobahn. Partners let it rip then stomp on the accelerator, talking hot and fast with loose lips, forgetting to get a good grip on the relationship steering wheel.

In fact, as you barrel down the highway, you naively believe that you and yours are adamantly able to articulate with the ability and agility of a race car driver, about such dicey topics as money, sex, parenting, health, happiness, and even work. But without a systematic approach to communication, it’s the same as driving a red Corvette 145 mph down a foggy highway during rush hour traffic, oblivious to the dangers lurking just beyond your field of vision.

A CONFLICT OF COMMUNICATION

Love and civility disappear into the back seat, while resentment and ugly power plays appear in the driver’s seat. Here’s how one relationship communications client described self-inflicted losses:

I couldn’t seem to take a good thing and run with it. I caused myself to stumble, and I was able to ruin anything. When my partner got close, I would disconnect. I was SO afraid of being disappointed and hurt, that I beat my partner to the punch, and I caused the very loss I’d feared. You’ve taught me that being an Instigator communicator means that I’m a powerful producer of results, and I don’t need to make a lifetime habit of self-defeating actions. Now I’m letting myself be happy. I’m in love with life right now. Why shouldn’t I let myself feel happy? I’ve learned from working with the Talk2Me© system, that when I try to minimize disappointments (hurt, loss, grief), I am actually causing them!

It’s all in the system, sweetheart. If you know to whom you are talking, by type (there are four distinct talk types in total), you stand a fair chance to: put on the brakes, slow down the communication mistakes flying past you, and pull your Corvette over and park it in a safe spot until you learn how to drive.

HOW TO KNOW WHEN THERE’S A FAILURE TO COMMUNICATE AND YOU’RE LIVING WITH A STALE-MATE

Authentic communication sticks to reality and doesn’t impose an experience of artificially created loss or grief on lovers. Here’s how to know when you are in a stalemate and living together with a stale-mate:

1. YOU DON’T FEEL APPRECIATED. You don’t feel loved, needed, or appreciated. You feel like an old piece of furniture, instead of valued and valuable. You constantly feel disapproved of, and that what you do is never “good enough.” You are often told that you are part of the problem, instead of part of the solution.

2. YOU’RE AT A LOSS. You experience your self-control slip-sliding away and your self-confidence floundering. You correctly intuit that you and your partner are acting out a storyline of loss, one that inflicts unnecessary pain upon the relationship while it heaps unhappiness on everyone.

3. SECRET-KEEPING. Secrets are kept, while open discussions are closed off. You feel afraid that your security will be taken away from you, so you ferociously guard your independence like an expensive jewel.

4. RELATIONSHIP JITTERS…FEARFUL OF LOSS. A loss of communication becomes the normative pattern. You become fearful of asking for what you want and need…fearful that what you have will be abruptly taken away from you…fearful that you’re never going to be loved or appreciated again.

5. DISAGREEMENTS ARE HURTFUL, DISRUPTING HAPPINESS. Disputes cause you to feel abandoned, anxious, like a loser, at a loss for words, and grief-stricken. Compromises that synthesize or incorporate viewpoint A with viewpoint B to co-create viewpoint C, are rarely reached. Standoffs result as partners dig in for battle.

6. RESENTING REPLACES LOVING. Stewing, brooding, and building walls of resentment erase loving feelings, passion, and romantic encounters. Worse yet, you fail to give attention to your own life as you get wrapped around the axle of your lover’s communicator car.

7. HOOKED INTO HELPING. You act too nice and don’t set limits or boundaries that you can stick to. You feel helpless and hopeless that what you’re doing will ever work to accomplish the goals of good communication.

8. CONFUSING EMOTIONAL COMMUNICATION. You struggle to manage your strong emotions, and your mistrust heightens. You never quite know for sure where you stand with your partner or understand what he or she is up to. There are also truckloads of implied, mixed messages that play with your mind.

9. YOU DON’T OBEY THE EMOTIONAL SPEED LIMITS. Constructive criticisms become explosive arguments. You fail to stick to the rules when playing the talk game, and you don’t pay attention to speed limit signs, then you get mad when you’re ticketed by a divorce cop.

10. THE “RELATIONSHIP FEEL” IS MADDENING. You don’t live “IN happiness.” Instead, you feel grumpy and the “relationship feel” is anger…which is a kill-joy. Worse still, you feel all alone, existing by yourself in the relationship.

In short, you experience A LOSS OF COMMUNICATION and basic security in your relationship, and you don’t seem to be able to get your happy back.

A CONFLICT OF COMMUNICATION LEADS TO A STALE-MATE

A conflict of communication occurs when there are mixed messages, confusing signals, and a lukewarm attitude toward the relationship. Even worse, there is a huge fear of talking openly for fear of hurting your partner; disorientation about partner commitment or the depth of love; emotional inaccessibility vs. verbal openness. Hey, you know driving down the two-way Talk Highway isn’t supposed to be easy without driving lessons! It’s not your fault though, because distressed couples resort to using the cruise control, then they experience interpersonal conflict during the very act of trying to get past bad communication habits.

WHO IS RELATIONSHIP ADVISOR DENNIS E. O’GRADY, PSY.D.?

Dr. Dennis O’Grady is the originator of the Talk2Me© effective relationship communication system. His specialty is improving communication in companies and couples in small ways that net big gains and upbeat changes. The larger communication umbrellas of Empathizer-type and Instigator-type communicators are, astonishingly, not gender, race, or age-driven. (So much for blaming the opposite sex, a different race, or age mate for our problems.) If you aren’t working with your basic communicator style, then you are driving near-blind on the two-way communicator highway, bound for making emotionally costly mistakes. The first benefit to you when you begin using the Talk2Me© system? Your energy will “pop up,” you will feel better, and “in happiness” vs. “in a rut.”

Values You Parlay As A Positive Communicator?

What one word describes the values you parlay as a positive communicator? In a recent continual communication improvement Talk2Me© positive communication class I led, the 13 participants came up with these gems to mine…

1. DIRECT: There shouldn’t be any question or confusion about what the meeting was about.

2. CONSISTENT: You have to communicate with everyone, and give the same message to all the people you are speaking to.

3. IMPARTIAL: Be even-tempered with different types of people that will make your message “nothing personal.” Adapt your style to the person.

4. EMOTIONAL: Don’t be a nagging spouse or backseat driver. Get your point across any way you can that’s positive and effective.

5. FAIRLY. Treat everybody with respect, and find out what he or she need, and meet the need. Listen to problems and deal with problems the best you can.

6. TREAT PEOPLE THE SAME WAY YOU WOULD LIKE TO BE TREATED.

7. BEING BRUTALLY HONEST. Saying what you see without mincing words or candy coat or beat around the bush or fluff up the pillow.

8. HONEST FEEDBACK: IF YOU DON’T WANT TO KNOW THE TRUTH DON’T ASK ME. If you don’t want the truth, don’t ask me. I tell you straightforward what the truth is and then I’ll take time to listen to them. You will know the problem and how to solve.

9. CARING DISCIPLINE/NEGATIVE. I focus on looking for the shortcomings and don’t pat enough people on the back. Crap runs downhill and falls on our shoulders to discipline. I don’t give enough pats on the back.

10. EVERYBODY LISTEN TO EVERYBODY. The key is listening and giving an honest answer as to what to do. Persuasion is a key to pull in the same direction.

11. DELEGATE AUTHORITY. Let go of needing to micromanage or control and trust your people to deliver instead of put up roadblocks.

12. TOUGH LOVE: SPOT PROBLEMS TO SOLVE. See the problems that require solving through “tough love.” It’s nothing personal, because I’ve got a job to do.

13. I’M NOT UPSET WITH THE ACTOR…I’M UPSET WITH THE ACT. Your goal is to improve performance through communication both complimentary and disciplinary. We remember the bad stuff and forget about the good stuff.

14. SHRINKS. You’re only as strong as your weakest link. 10% of workers are low achievers. The people that need education the most tell you what you and your company stand for.

15. WEAK LINKS. Each person has to understand how important contributions are to the entire organization.

16. DON’T BRING DOWN YOUR POSITIVE PEOPLE. Help up your peers who need a helping hand. Routines bring us good luck.

17. PERSONABLE. Get to know your employees a little bit but not a lot. When you sit them down to tell them what they’ve done wrong, the medicine goes down easier.

18. BE AN OPEN-MINDED COMMUNICATOR. Be open to meeting needs. It’s important to hear and understand needs and your communication lines will be open. You can get your point across but not communicate well.

19. SHOW A LITTLE CARING. Show a little caring and the barriers come down. Listening solves problems and issues. Come to achieve a common goal, and be successful.

20. YOU CAN HEAR SOMETHING YOU CAN IMPROVE ON. I will take the toothpick or tree out of my eye.

21. OUTGOING. Does that really apply to me? I’m the type of individual who likes to be involved. We see our employees more than family. There are power issues, family conflicts, and health issues. Some times you have an iron fist and sometimes you need to put the velvet glove on. You can learn something if you listen.

22. LISTEN FIRST–REACT LATER. That’s how you build relationships. We’re expected to deal with all problems, and can’t afford to build a brick wall up. Look to better the employee…better the circumstance.

23. BE DIRECT…BE DIRECT…BE DIRECT…BE DIRECT. Let people know how it is. Tell people what they’re doing wrong and give them the opportunity for improvement.

24. ADJUSTING. Not everyone responds the same but give each consistency and honesty, and spend some time training.

Do you parlay as a positive communicator? “Parlay” means “to make good use of an asset or advantage to obtain success.”

TO MAKE GOOD USE OF YOUR COMMUNICATION ASSETS

So I took a democratic group vote to answer this penetrating question: WHAT WILL YOU BE KNOWN FOR AS A GROUP OF GOOD COMMUNICATORS? Here is the tally to parlay:

1. HONEST
2. EFFECTIVE
3. BEING OPEN (TWO-WAY HIGHWAY)
4. ADJUSTING/FLEXIBLE
5. FAIR

WHAT TYPE OF COMMUNICATOR ARE YOU?

You get things done in a timely and effective manner, too, don’t you? What type of communicator are you when mood storms rage?

WHAT TYPE OF COMMUNICATOR AM I? TO BE AN EFFECTIVE COMMUNICATOR IN LIFE REQUIRES HONESTY, AND OPEN, TWO-WAY COMMUNICATION.

You said it!

WILL THE TALK TO ME© SYSTEM WORK FOR YOU?

In the words of one top executive of a major regional company which is based in Dayton, “…If we can’t communicate with each other, therein lies many of our problems. It’s all about the customer. Talk To Me© is a communication system that will give you the tools and strategies to communicate better with your peers, your subordinates, your customers, your families. You learn how to listen and how to talk more effectively. Talk To Me© is great, but you can’t really explain it….It just works! As you put the communication tools and strategies that you learn to good use, you set up the work climate for clear communication, thus setting yourself up for success.”