Feedback Barriers Of The Sensitive Person

DON’T ICE…BE NICE

What feedback barriers ice good communication? In the talk world of Empathizers, or E-types, what red lights turn off the delivery of useful feedback? Or, more specifically, what puts off or stops two-way communication lines from being open for these sensitive souls? What are the barriers or roadblocks that shut down the process of correcting a problem that can grow from a molehill into a mountain?

STOP: FEEDBACK BARRIERS TO EFFECTIVE COMMUNICATION, EMPATHIZER-STYLE

Following are barriers to effective communication, often cited by real-life E-types in Talk2Me seminars I’ve conducted:

1. SHOW ME WHERE. If you say to an E-type, “Show me that what you’re saying is true,” then it is implied to an E-type that you think they are exaggerating or downright lying.

2. UNWILLING TO LISTEN. Staying with one viewpoint – no matter what – by being hardheaded and not listening to input, or by stonewalling and icing up, will definitely reinforce the wall between the I- and E-type communicators, slowing down or completely stalling talks.

3. SARCASM. Firing sarcastic comments, such as, “You don’t expect me to believe that, do you?”

4. ARGUES LOUDER. Talking louder…and arguing louder…and getting more confrontational…and raising the voice pitch…turns off Empathizers, pronto.

5. FINGER-POINTING. “Because the customer’s always right, that’s your problem!” points one finger at the E-type, while pointing four fingers back at you.

6. CHANGES THE FOCUS. It’s a turn-off to E-types when an I-type changes the subject focus of the conversation to something personal, deflecting reflective problem solving.

DO YOU RUN A YELLOW LIGHT?

Set your people up for success. Instead of rushing through a yellow or amber light, yield to your opposite communicator type for a change of scenery. I know…I know. Slowing down is hard to do when you feel time-compressed and goal-stressed. No matter, you can still tap on those brakes and take a deep breath, because you are a flexible and responsive communicator. You will get the best results if you talk in the language style of Empathizers when you are talking to E-types.

ABOUT TALK DOC, DENNIS E. O’GRADY

Dennis O’Grady, Psy.D., is known as the Talk Doc since the advent of his positive and effective communication system, Talk to Me©. His talk textbook, Talk to Me: Communication Moves to Get Along With Anyone, received the 2008 Axiom Business Book Award Silver Medal. Dennis can be reached at (937) 428-0724.

How To Give Feedback To A Sensitive Person?

CALM DOWN?

What gives the green light to constructive feedback when talking to your Empathizer-type (E-type) communicator cohort? If you’re an E-type, you prefer your feedback in a calm, non-confrontational tone. Empathizers are your workhorses. Treat them right and loyalty will be yours. Mistreat them? Remember that E-types have an elephant memory for mouse-sized hurts.

GO: CONSTRUCTIVE FEEDBACK, EMPATHIZER-STYLE

How to give the green light of good feedback to your sensitive people or Empathizer communicators:

1. BE NON-CONFRONTATIONAL. You can make a point without being sarcastic, or without looking away or down your nose.

2. FOCUS ON HOW TO DO A TASK CORRECTLY. If you demonstrate how to correct a problem that’s causing trouble now, you’ll find that the process will work far better than pointing a finger of blame for past mistakes.

3. DON’T USE AN ERASER THE SIZE OF A TRUCK TO NULLIFY ALL THE GOOD THAT’S BEEN DONE. Communicate an invigorating mixture of positives and negatives at the same time, creating an effective, beneficial feedback experience.

4. USE A CALM TONE. Using a calm voice tone sends the message that your first intention is to solve problems instead of causing them to escalate.

5. BE A MENTOR AND A TEACHER. Give gold advice. Suggest simple solutions to fix thorny problems. Be a role model – exemplify what you expect others to do.

6. USE THE I WORD MORE THAN THE YOU WORD. “You’re not doing this and you’re not doing that….” fixates on your anger instead of on the actions which would resolve the problems.

CONSTRUCTIVE FEEDBACK: GO, STOP, OR YIELD?

Constructive Feedback. Do you send a message to gostop – or yield, when you’re interacting with others? Feedback in a minute or less is my loud horn blast for positive and effective communication. Hard to do, I know, but well worth the effort.

ABOUT TALK DOC, DENNIS E. O’GRADY

Dennis O’Grady, Psy.D., is known as the Talk Doc since the advent of his positive and effective communication system, Talk to Me©. His talk textbook, Talk to Me: Communication Moves to Get Along With Anyone, received the 2008 Axiom Business Book Award Silver Medal. Dennis can be reached at (937) 428-0724.

Family Communication Challenge

GOOD TALK VIBRATIONS

Have you completed the Family Communication Challenge? It’s a great way to get good vibrations going in your family relationship system and in the couple unit. It’s a powerful communication tool and exercise that I frequently employ in positive and effective couple and family communications training, while using the Talk To Me© system. What is involved in this Challenge? Each person in the team canoe — for example the husband and wife, or kids and teens — separately makes a list of 10 positive talk trends that each would like to see incorporated into the family climate mix. Pure genius: This takes away the distracting focus of what’s not happening and places the spotlight on the target of what needs to happen for everyone to feel pretty good.

LET GO OF WHAT ISN’T WORKING AND TRY DOING WHAT WILL WORK BETTER

What 10 positives would you like to co-create and incorporate into your family relationships? Focusing on what isn’t working doesn’t address the positives that need to be added or how to correct the negatives. Allow a few minutes for each family member to create a list, then have all the lists brought to the Communicator Table for discussion. Once each other’s lists are shared, everyone will notice that many of the individual positives are repeated in other group members’ lists. All that’s left to do is to make a master list of these positive communication roadsigns to post on the refrigerator to light your way during dark times. In doing this, each family member is equally invested in making change happen fast and in working to see that the changes last.

ADD POSITIVES TO CORRECT THE NEGATIVES

One inventive Instigator father of high family character, who wanted to turn the rust of family conflict into golden opportunities for harmony, created this list of positives he hoped to see incorporated into family life:

1. BE NICE. Have open communication where it’s not my way or no way.

2. BE MENTALLY AND PHYSICALLY AFFECTIONATE. Encourage a more touchy-feely and huggy atmosphere every day.

3. BE RESPECTFUL. I want to see more demonstrations of positive mother-and-daughter communication.

4. BE CALM. Remove angry tones and voices when conversing.

5. BE JUST. Lay down the rules, then discuss with everyone how the rules will impact the talk climate in the home.

6. BE FAIR. Require each person to help with chores around the house and in the yard.

7. BE CONFIDENT. Encourage the development of each individual’s self-confidence, which will feed into positive peer and parent relationships.

8. BE INDEPENDENT. Do more for yourself than you expect others to do for you.

9. BE A CHANGE SEEKER. You’ve got to keep the change going until it’s embedded in your lifestyle, family, communication, relationships.

10. BE A LOVING COUPLE. Take time as a couple to be affectionate, away from the duties of parenting.

Will any of these positives be found in one or more of the lists your family members make?

TEEN COMMUNICATION: HOW TO COMMUNICATE WITH A PARENT WHO IS STRONG-WILLED

Family communication conflicts that don’t resolve problems, mangle the mood of everyone in the house. Here’s how one communications client put it:

I feel like things in the family are so much better now. My wife, teenage daughter, and I were falling into a communication pit. There was always an escalating conflict situation that involved yelling. We were absolute toast, fried, pouring gasoline on the fire. I’d even wondered in the past if I should get out of the house. Now I’m relieved not to be rehashing arguments that solved nothing. With your help, we’re not repeating mistakes that made our family unit spiral downward. It’s weird how easy it is to keep talking about what isn’t working instead of spending energy on what would work better if everyone would just stop putting nails under each other’s communicator car tires.

NOTHING TO FEAR

There is no better person to be than yourself. Your fears tend to steer your communicator car into a ditch, but there is really nothing to fear. Do you speak with confidence? Do you stick to your positive focus when those around you have lost their heads, due to mood rushes and traffic jams caused by negative feelings? To change everything, keep mindful of what you’re about as a good communicator.

THE MIRACLE OF GOOD COMMUNICATION

When you demonstrate consistent, positive change in your communication style, which is experienced by others as your personality, your partner will miraculously change for the better, too. When you talk positively, this helps to co-create positive changes in your talk partner’s viewpoint, and it opens up new avenues and approaches to real life problem solving. That’s why I call using the Talk2Me approach the Miracle of Good Communication.

ABOUT TALK DOC, DENNIS E. O’GRADY

Dennis O’Grady, Psy.D., is known as the Talk Doc since the advent of his positive and effective communication system, Talk to Me©. Dennis is president of the Dayton Psychological Association and a corporate trainer and couples communications coach. His talk textbook, Talk to Me: Communication Moves to Get Along With Anyone, received the 2008 Axiom Business Book Award Silver Medal.

I’ve Got To Check With The Wife

I’M ONLY TEASING

“I’ve got to check with THE WIFE!” communicates what to you? I often hear this statement from guys, and it knocks my psychotherapist hat off. Said sarcastically by a strong-willed decider, Instigator-type communicator, what does this spoken transaction imply when psychoanalyzed under the Talk to Me© microscope? And how might “the wife,” who is typically an Empathizer-type communicator, feel about being referred to in this humorous manner?

SARCASM OR ASSERTIVE TALKING?

What does “I’ve got to check with THE WIFE!” imply or shout out to you and yours?

1. IT SOUNDS INSENSITIVE implies that the partner has a sensitivity problem or is oppressive….Akin to “I’ve got to check with the boss!”

2. IT’S IMPERSONAL implies a lack of commitment to clear communication.

3. IT’S NITPICKING. “I need to check WITH my wife….” sounds warmer and more respectful.

4. SHOWS LACK OF OWNERSHIP, which makes the person more of an object and a focus of complaining.

5. WOMAN’S GOT THE POWER? This implies that a wife makes all the important relationship calls and has the power to wield the final vote on important decisions.

6. IT DEPERSONALIZES….Sounds like one’s wife isn’t a flesh-and-blood human being who needs TLC.

7. IT SOUNDS DEMEANING. Men aren’t wimpy boys who kick little puppy dogs, are they?

How about me? What do I do? I make all the communication mistakes I teach about. Check with THE wife? Nah. I’ve first got to check with myself, to determine if I want to invest in the buddy relationship, and then I might TALK WITH my wife.

ARE YOU AN INSENSITIVE BOOB?

Instigator communicators are great teasers and can wield the knife of sarcasm or frosty silence like a surgeon. Those I-types who are married to Empathizers, don’t understand how E-types dwell on these “little word games that don’t mean anything.” One client said, “Why do I have to be so careful with my chosen words? My wife sits and mulls things over and goes into a quiet depressive funk thinking about it and then blurts out blurbs of what has been bothering her for weeks! How am I supposed to deal with that?!” How? By using words that are truthful and accurate.

DID YOU MEAN WHAT YOU JUST SAID?

An assertive E-type comeback is, “Did you mean what you just said, or are you just kidding?!” That assertion cuts through confusing communication. “Why should I have to watch my words?!” you say? In fact, one I-type fires back to his wife: “Well, what did I actually say?!” Not funny….

ABOUT TALK DOC, DENNIS E. O’GRADY

Dennis O’Grady, Psy.D., is known as the Talk Doc since the advent of his positive and effective communication system, Talk to Me©. Dennis is president of the Dayton Psychological Association and is a clinical professor at the Wright State University School of Professional Psychology. His talk textbook, Talk to Me: Communication Moves to Get Along With Anyone, received the 2008 Axiom Business Book Award Silver Medal.

It’s All About Quality Feedback

ADAPT TO YOUR OPPOSITE COMMUNICATION STYLE

It’s all about quality feedback, isn’t it? It’s so hard to communicate clearly. We all have expectations, make assumptions, get moody, fail to clarify…to verify…or to confirm. Do you invest in your future, or do you let your butt tell your head what to do?! I recently led a two-day educational seminar for leader-managers in the trucking industry. Here is the group wisdom of the 11 managers who were steeped in the easy moves of the Talk To Me positive and effective communication system that nets “real world” results:

MULTI-MILLION DOLLAR TALK TOOL KEYS

• Listen before you speak.

• Be on the same page.

• Try to know to whom you are talking.

• Be yourself.

• Accept responsibility for identifying the supervisor communication group and coach to move their thoughts and actions more toward the middle.

• It is essential to quickly identify communication types to aid in formulating the content of your message or feedback.

• Diffuse the conflict, resolve the problem.

• Adapt your communication style.

• Simply balance the communication styles.

• Accuracy in communication is essential.

• When dealing with rogues, have a plan.

ABOUT TALK DOC, DENNIS E. O’GRADY

Dennis O’Grady, Psy.D., is known as the Talk Doc since the advent of his positive and effective communication system, Talk to Me©. Dennis is president of the Dayton Psychological Association and is a clinical professor at the Wright State University School of Professional Psychology. His talk textbook, Talk to Me: Communication Moves to Get Along With Anyone, received the 2008 Axiom Business Book Award Silver Medal.